About

Danielle Nott, Dental Consultant/Practice Management

With over 18 years of both clinical and administrative experience, training with Experdent Consulting, and working with many dental practices as a software implementation specialist, I have the experience and knowledge to take what I’ve learned and share with other practices to allow dentists to focus on dentistry.

Danielle has worked as CDA, treatment plan coordinator, receptionist, office manager, and now dental consultant. 
She has successfully managed all aspects of dental practices including human resources, marketing, KPI's, and treatment presentation, as well asmaintained a consistent track record of achieving practice goals and targets in both production, recare management, and new patient flow. With her extensive experience and understanding of the business aspect of dentistry she has taken pride in the success of a practices she has worked with.  Believing developing rapport, maintaining good relationships with patients and your team, and providing 5 star service are the keys to success. 

RECENT COURSES & CONTIUNING EDUCATION

Metamorphosis The 5 Pillars of Peak Performance and Team Transformation-- 8 week program

Retention & How to keep Quality Patients

Engaging your employees & Develop a Top Performing Team

Your Image-Your Brand-Your Success

EXPERIENCE

DR JEFFREY NORDEN INC

Office Manager |City of Vancouver, BC |October 2000 –Current

Prepared production budgets, reports and other financial performance reports.

              Developed custom metrics (excel) for using KPI\'s

              Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.

              Maintained budget for all office financial categories and monitored expenditures.

Planned and conducted monthly staff meetings as well as trained employees in most areas of the

practice systems both clinical and administrative

Internal and External marketing

              Tracked new patient count, referral sources

Basic dental practice performances: financials, A/R, balancing day end, booking appts, maintaining recare, treatment presentation, etc.

Treatment Plan presentation/case acceptance tracking

Level II CDA/Prostho practice when required

ABELDENT

Training and Implementation Specialist, BC |City of Burlington, ON |October 2012 2014

Managed customers' expectations and experience to a high degree of customer satisfaction.

Created documentation that empowered and enabled user community.

Described solutions to customers accurately and persuasively.

Trained end-users in use of software to be as efficient as possible

Set up PC and Apple computers and all types of mobile devices.

Provided on-call support for critical issues.

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Demonstrated professionalism and courtesy with customers at all times.

Followed up with clients to ensure optimal customer satisfaction.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Compiled and accurately entered electronic data. CRM

Identified potential sales and cross-selling opportunities.

DR. MICHAEL BURGHARDT INC.

Treatment Coordinator |City of Penticton, BC |June 2007 -September 2008

Worked with consulting firm to implement new practice systems.

Oversaw team members to help execute strategies

Main role as treatment plan coordinator: attended all new client clinical examinations and presented

all treatment. Case acceptance rate of 80% maintained and increased overall office production by

approx. 20% within 1 year

EDUCATION

PROSTHODONTIC DESIGNATION

Douglas College

City of New Westminster, BC |2004

CDA DIPLOMA

College of the Rockies

City of Cranbrook,  BC |1998

PSYCHOLOGY, ENGLISH

College of the Rockies

City of Cranbrook,  BC |1997

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